Case Silvia e Carla: https://medium.com/@silva.carla23/4447ec33ea08
Case Nayara: https://nayaracpessoa.medium.com/onboarding-no-servi%C3%A7o-p%C3%BAblico-como-%C3%A9-na-pr%C3%A1tica-e0a12c27b680